Sometimes you find the website hosted with us inaccessible. More than that, you are not able to access cPanel and webmail. The links http://serverIP/cpanel and http://cpanel.domain.com are displaying an error message Server connection timed out. What is happening?

If the server is running normally, most likely, your external IP address was blocked by Firewall.


Your browser will display such text when trying to connect to the server:

* The connection was reset. The connection to the server was reset while the page was loading.
* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer's network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

A firewall is a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass. Due to security reasons, we have installed a Firewall on our servers, too.

Automatic firewall blocks are created for a certain external IP address from which unauthorized access attempts were noticed by the Firewall monitoring program. In case of 5 failed login attempts from your IP address, it gets blocked. 

 

What can be the reason for the IP being blocked and how to avoid it?

  • Exceeding the number of failed cPanel login attempts
  • Failed POP3/IMAP/SMTP or Webmail login
  • Incorrect email client settings
  • Failed FTP/SSH login
  • Failed web page login
  • PortScan activity
  •  

So, if you find yourself not being able to connect to the website, cPanel, and webmail from a certain computer, most likely, you have triggered the Firewall rules. Please contact our Support and we will gladly unlock your IP. You can check your external IP address here.

 

 

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