Sometimes you find the website hosted with us inaccessible. More than that, you are not able to access cPanel and webmail. The links http://serverIP/cpanel and http://cpanel.domain.com are displaying an error message Server connection timed out. What is happening?
Your browser will display such text when trying to connect to the server:
* The connection was reset. The connection to the server was reset while the page was loading.
* The site could be temporarily unavailable or too busy. Try again in a few moments.
* If you are unable to load any pages, check your computer's network connection.
* If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
A firewall is a set of devices designed to protect networks from unauthorized access while permitting legitimate communications to pass. Due to security reasons, we have installed a Firewall on our servers, too.
Automatic firewall blocks are created for a certain external IP address from which unauthorized access attempts were noticed by the Firewall monitoring program. In case of 5 failed login attempts from your IP address, it gets blocked.
What can be the reason for the IP being blocked and how to avoid it?
- Exceeding the number of failed cPanel login attempts
- Failed POP3/IMAP/SMTP or Webmail login
- Incorrect email client settings
- Failed FTP/SSH login
- Failed web page login
- PortScan activity
So, if you find yourself not being able to connect to the website, cPanel, and webmail from a certain computer, most likely, you have triggered the Firewall rules. Please contact our Support and we will gladly unlock your IP. You can check your external IP address here.
